Returns & Exchanges
At Bluejay Bicycles, we stand behind the quality of our gear and want to ensure you are completely satisfied with your ride. If your purchase isn't the perfect fit, you can return or exchange items within 30 days of delivery in their original, unused condition.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your bicycle or accessories in the original manufacturer packaging, ensuring all manuals and components are included to avoid restocking fees.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your box, covering any previous shipping marks.
Drop Off and Track
Take your package to the nearest authorized carrier location; once our mechanics inspect the return, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing