Frequently Asked Questions
Everything you need to know about your new ride
How do Bluejay Bicycles ship?
All bicycles are shipped 85% assembled in a reinforced heavy-duty box. We provide all necessary tools and a step-by-step video guide to help you complete the final assembly in under 20 minutes.
What is your return policy?
We offer a 30-day risk-free trial. If you are not completely satisfied with your Bluejay Bicycle, you can return it for a full refund, provided it is in like-new condition and in the original packaging.
Do the bikes come with a warranty?
Yes, every Bluejay Bicycle comes with a 2-year limited warranty covering the frame and all original components against manufacturing defects.
Can I finance my purchase?
Absolutely. We partner with Klarna and Affirm to offer flexible monthly payment plans, allowing you to ride now and pay over time with 0% APR options available for qualified buyers.
How do I choose the right frame size?
We provide a comprehensive sizing chart on each product page. Generally, our Small/Medium frames fit riders 5'2" to 5'7", while our Large frames are designed for riders 5'8" to 6'3".
Are Bluejay Bicycles suitable for all terrains?
While our signature models are optimized for urban commuting and paved paths, our 'All-Road' series features puncture-resistant tires and enhanced suspension for light gravel and trail riding.